Terms & Conditions

Effective Date: 14/08/2025

1. Introduction

Welcome to Healthy Sprouts Nutrition Limited. These Terms and Conditions (“T&Cs”) govern the provision of dietetic services by Healthy Sprouts Nutrition Limited to you, the client (parent or legal guardian), for the benefit of your child, and your use of our website. By visiting our site, accessing any part of the site, booking a consultation, or engaging with our services, you agree to be bound by these T&Cs.

Please read these T&Cs carefully before accessing or using our website or services. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. About Healthy Sprouts Nutrition Limited

1. Company Name: Healthy Sprouts Nutrition Limited
2. Registered Address: 61 Windsor Road, Maidenhead, SL6 2DN
3. Email: info@healthysprouts.co.uk
4. Phone: 07813183494
5. Professional Registration: Sunita Mutneja, founder of Healthy Sprouts Nutrition Limited, is a Registered Dietitian regulated by the Health and Care Professions Council (HCPC) [DT26387]. I am also a proud member of The British Dietetic Association (BDA).
   
   

3. Our Services
Healthy Sprouts Nutrition Limited provides specialist paediatric dietetic services for children aged 0-18 years. Our services include, but are not limited to, expert guidance and support for:

• Weaning and introduction of solids
• Fussy eating and food refusal
• Faltering growth and underweight concerns
• Healthy weight management
• Food allergies and intolerances (e.g., cow’s milk protein allergy, egg allergy)
• Digestive issues (e.g., constipation, reflux)
• Nutritional deficiencies
• Nutritional deficiencies
• Feeding difficulties related to specific medical conditions
• Vegetarian diets for children
• General healthy eating advice

Our approach is evidence-based, holistic, culturally-aware, and family-centred, aiming to empower parents and carers to transform mealtimes into joyful and stress-free experiences.

4. Scope of Service and Important Disclaimers

• Dietetic Advice Only: Our services constitute professional dietetic advice and support. We are not medical doctors and do not provide medical diagnoses, prescribe medication, or offer emergency medical care.
• Non-Emergency Service: Healthy Sprouts Nutrition Limited is a non-emergency service. If your child requires urgent medical attention or emergency care, please immediately contact your GP, call NHS 111, or take them to your nearest Accident & Emergency department.
• Integrated Care: We encourage you to keep your GP and any other healthcare professionals involved in your child’s care informed about the dietetic advice you receive. With your explicit consent, we are happy to communicate with other healthcare professionals involved in your child’s care to ensure an integrated approach.
• Individual Results: While we strive to provide the best possible guidance, individual results may vary based on various factors including adherence to advice, underlying medical conditions, and individual circumstances.
• Website Information Disclaimer: Information and other materials posted on this site are for general information purposes only and are not intended to amount to advice on which reliance should be placed. Information offered on the Healthy Sprouts Nutrition Limited website, blog, and social media accounts is not a substitute for seeing a Registered Dietitian or another qualified healthcare professional. Any reliance on the material on this site is at your own risk. Specialist advice must be obtained before taking or refraining from taking action on the basis of any content on this site.
• Service Availability: We do not warrant or guarantee that all services listed or advertised may be available at all times. We reserve the right to withdraw or amend any services without notice.
  
  

5. Booking and Appointments

• Booking Process: Consultations can be booked via our website using our online booking system (Calendly).
• Qualification Form: All new clients must complete a qualification form prior to booking to ensure our services are appropriate for your child’s needs.
• Confirmation: Your appointment is confirmed upon receipt of payment and an automated confirmation email from our booking system.
• Appointment Format: Consultations will be conducted online (via video call), as agreed during the booking process.
  • Punctuality: Please ensure you are ready for your appointment at the scheduled time. If you are late, the consultation may be shortened to avoid impacting subsequent appointments.
    
    

6. Fees and Payment

• Fees: Our fees for dietetic consultations and services are clearly stated on our website and within the booking system. All fees are in Great British Pounds (GBP).
• Payment: Full payment for the consultation is required at the time of booking via our secure online payment processor.
• Payment Processor: We use third-party payment processors (e.g., Stripe, PayPal) to handle all transactions securely. Healthy Sprouts Nutrition Limited does not store your full bank or credit card details. Your financial data is handled directly by the payment processor in accordance with their own privacy policies and security standards. Please refer to their respective privacy policies for details on how they process your financial information.
• Invoicing: Invoices for services will be provided upon request or automatically generated by our system.
  
  

7. Cancellation, Rescheduling, and Refunds Policy

We understand that unforeseen circumstances can arise, particularly when managing family commitments. We aim to be as flexible as possible while also ensuring the efficient operation of Healthy Sprouts Nutrition Limited.

Please notify us as soon as possible if you need to cancel or reschedule your appointment.

7.1. Client Cancellations/Rescheduling:

• More than 48 hours’ notice: If you cancel or reschedule your appointment with more than 48 hours’ notice prior to the scheduled time, you will receive a full refund of the consultation fee paid, or you may reschedule without incurring any additional charge.
• Between 24 and 48 hours’ notice: If you cancel or reschedule your appointment with between 24 and 48 hours’ notice prior to the scheduled time, 50% of the consultation fee will be retained, and 50% will be refunded. A 50% re-booking fee will apply if you choose to reschedule.
• Less than 24 hours’ notice or Non-Attended Appointment (No-Show): If you cancel or reschedule your appointment with less than 24 hours’ notice prior to the scheduled time, or if you do not attend a scheduled appointment without prior notification (a “no-show”), 100% of the consultation fee will be retained, and no refund will be provided.
  
  

7.2. How to Notify Us:

• All cancellations or rescheduling requests must be made by emailing info@healthysprouts.co.uk or by using the rescheduling link provided in your original appointment confirmation email. The time of your email or action on the booking system will be used to determine the notice period.
  
  

7.3. Our Cancellations/Rescheduling:

• In the rare event that Healthy Sprouts Nutrition Limited needs to cancel or reschedule an appointment due to unforeseen circumstances, we will provide you with as much notice as possible and offer a full refund or the option to reschedule at your convenience.
  
  

7.4. Our Understanding:

• We understand that illness, family emergencies, or unexpected commitments can arise. While our policy must be consistent to manage our clinic schedule, please do communicate with us promptly if you encounter difficulties.
  
  

8. Client Responsibilities and Prohibited Uses

As a client and user of our website, you agree to:

• Provide accurate and complete information about your child’s health, medical history, and current concerns.
• Attend appointments on time and in a suitable environment (for online consultations, ensure a private, quiet space with a stable internet connection).
• Act respectfully towards our staff and services.
• Understand that the success of the dietetic intervention often depends on your active participation and implementation of advice.
  
  

Prohibited Uses: You may not use our site or its content:

• • In any way that breaches any applicable local, national, or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • To reproduce, duplicate, copy, or re-sell any part of our site in contravention of these T&Cs.
  • To access without authority, interfere with, damage, or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.
  • To engage in any activity that harasses, abuses, insults, harms, defames, slanders, disparages, intimidates, or discriminates based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • To submit false or misleading information.
  • To collect or track the personal information of others without their explicit consent.
  • To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

A breach or violation of any of these Terms will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time.

9. Confidentiality and Data Protection

• We are committed to maintaining the strictest confidentiality regarding your and your child’s personal and health information.
• All personal data collected is processed in accordance with our Privacy Policy, which outlines how we collect, use, store, and protect your data, and your rights under UK GDPR.
• By agreeing to these T&Cs, you acknowledge that you have read and understood our Privacy Policy, available at [ Privacy Policy ]
  
  

10. Intellectual Property

All content included on the site, unless uploaded by users, including but not limited to text, graphics, logos, videos, images, and icons, is the property of Healthy Sprouts Nutrition Limited, our affiliates, or other relevant third parties, and is protected by copyright laws. All such rights are reserved.

• You may print off one copy, and may download extracts, of any page(s) from our site for your personal, non-commercial reference only.
• You may draw the attention of others within your organisation to material posted on our site.
• You must not modify copies of any materials you have printed off or downloaded in any way.
• You must not use any illustrations, photographs, video, or any graphics separately from any accompanying text.
• Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
• You must not use or distribute any part of the materials on our site for commercial purposes.
  
  

11. Accuracy, Completeness, and Timeliness of Website Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information, which is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

12. Modifications to the Service and Prices

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

13. Third-Party Links and Optional Tools

Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We may provide you with access to optional third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

14. User Comments, Feedback, and Other Submissions

If you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these T&Cs.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

15. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

If you are a business user: We exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, our site; or
• Use of or reliance on any content displayed on our site. In particular, we will not be liable for:
• Loss of profits, sales, business, or revenue;
• Business interruption;
• Loss of anticipated savings;
• Loss of business opportunity, goodwill, or reputation; or
• Any indirect or consequential loss or damage.
  
  

If you are a consumer user: Please note that we primarily provide our site and services for domestic and private use by parents/carers. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

General Limitation: In no case shall Healthy Sprouts Nutrition Limited, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Healthy Sprouts Nutrition Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these T&Cs or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

17. Severability

In the event that any provision of these T&Cs is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these T&Cs, such determination shall not affect the validity and enforceability of any other remaining provisions.

18. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These T&Cs are effective unless and until terminated by either you or us. You may terminate these T&Cs at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these T&Cs, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

19. Entire Agreement

The failure of us to exercise or enforce any right or provision of these T&Cs shall not constitute a waiver of such right or provision.

These T&Cs and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the T&Cs). Any ambiguities in the interpretation of these T&Cs shall not be construed against the drafting party.

20. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these T&Cs shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Changes to These Terms and Conditions

We may update these T&Cs from time to time. The latest version will always be available on our website, and the effective date will be clearly stated. We reserve the right, at our sole discretion, to update, change, or replace any part of these T&Cs by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these T&Cs constitutes acceptance of those changes. For existing clients, significant changes will be communicated directly.